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Ensure Your Business
Continuity and Service Levels
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FAQ
Some Questions
You May Have
A Call Centre is a department or an office in which incoming and outgoing telephone calls from both new and existing customers are handled by a team of advisors, otherwise known as agents, offering customers support, handling their queries, carrying out telemarketing.
Providing support to your customers is often a difficult task. Human resource and technology issues can complicate the situation even further. Therefore, outsourcing to a call centre partner can often be a great way to pull in talented agents and upgrade to the best technology.
Providing support to your customers is often a difficult task. Human resource and technology issues can complicate the situation even further. Therefore, outsourcing to a Call Centre partner can often be a great way to pull in talented agents and upgrade to the best technology.
Call Centre Outsourcing is the process of hiring a Call Centre agency to handle your customer support, sales, lead generation or back office processing.
Telemarketing is the act of utilising a telephone to market a product or service via outbound calls to businesses or consumers. To this end, many businesses conduct telemarketing operations with internal agents or by hiring an external call centre agency. Direct Compass is a call centre that can help your business outsource your telemarketing to a top call centre service in the UK, US, Europe, Asia or Latin America
Outsourcing costs vary greatly based on the location of your partner. Our Call Centre pricing depend on the level of service. When you are ready to get some outsourcing proposals for your company, please call us to discuss.
Hiring a Call Centre is actually a fairly easy process, especially when you work with us. We will walk you through the process, from initial analysis of the situation, to country selection, and introduction to quality Call Centre managers, we are “Your Call Center Outsourcing Experts”.
Direct Compass Call Centre found any location that can supply a productive workforce at a reasonable cost. In our opinion, some of the best locations today are in the UK, US, Canada, India, Philippines, South Africa, Latin America and Eastern Europe.
Almost every business needs more leads. The problem is generating them at a reasonable cost. Outbound Call Center agencies (either nearshore or offshore) might be a great way to decrease the cost per lead. Therefore, this will allow you to open up new markets and new databases that were not feasible internally. Outsourcing can supercharge your lead generation.
The advantages of outsourcing to a professional Call Centre include:
Flexibility to handle volume that is sporadic or seasonal.
Decrease Fixed Costs
Enhanced agent talent pool
Scalability to ramp up quickly as business improves
Ability to immediately upgrade technology by utilising a state of the art call centre.
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